Last update:
PBIC usage models
Aug 21, 2026
This section explains how Phone‑Based Identity Confirmation (PBIC) is used across different tenants within the Aikyam Identity Platform. While the core PBIC verification flow is shared, the way PBIC is initiated and completed varies based on the recovery model.
PBIC in OHID (self‑service recovery)
In OHID, PBIC is used as part of self‑service account recovery when standard recovery options are unavailable or insufficient.
- PBIC is initiated directly by the user during the recovery process.
- The user completes phone‑based verification without agent assistance.
- PBIC helps confirm access to the phone number and evaluate its association with the user’s identity.
- Successful verification allows the recovery flow to proceed.
- PBIC outcomes are evaluated as part of the overall recovery decision and do not independently grant access.
PBIC in HSID (admin‑assisted recovery)
In HSID, PBIC is used in admin‑assisted recovery scenarios to support users who cannot complete self‑service recovery.
- PBIC is initiated by a call‑center agent on behalf of the user.
- Phone‑based verification is completed with agent assistance.
- PBIC supports recovery scenarios such as account lockouts, authentication issues, or phone number updates.
- Verification outcomes are recorded and auditable to support compliance and operational review
- PBIC does not replace primary authentication methods and does not independently grant access.
Tenant‑specific behavior
PBIC behavior varies based on tenant configuration, while the core PBIC recovery flow remains consistent.
OHID
- Uses the standard PBIC recovery flow described above.
- No additional verification step is required.
HSID
- Requires an additional verification step as part of admin‑assisted account recovery.
- PBIC mandate enforcement is applied based on tenant configuration.
These differences are configuration‑driven and do not change the core PBIC recovery flow.
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