Reset or update password

A user is unable to log in because they have forgotten their password or wants to change their existing password for security reasons. The user contacts a support agent for assistance. The agent uses the Aikyam Identity Console to securely reset the password. Before initiating the reset, the agent ensures that at least one contact method (email or phone) is verified. If the phone number is missing or unverified, the agent updates and verifies it. Once verification is complete, the agent sends a password reset link to the user’s verified email or phone number. This process ensures secure account recovery and compliance with identity management policies.