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Understand user personas
Aug 21, 2026
User personas define responsibilities and permissions across different stages of the user lifecycle. Each persona has a defined specific scope of actions to support secure and efficient identity management.
- Support operations Tier 1 - Handles basic account recovery and user assistance.
- Support operations Tier 2 - Manages escalated cases and advanced administrative tasks.
- Application owner - Oversees application-level configurations and access controls.
- Group owner - Manages group memberships and role-based access inheritance.
- User enablement operations engineering - Performs core user account operations, supports recovery processes, and manages essential profile updates.
Note: Application owner and Group owner are applicable for OHID tenants only.
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User lifecycle management overview
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