Last update:
Portal initiated step-up flow
Aug 21, 2026
Applications can identify the member account and initiate a step-up process to upgrade from Guest to Member/Patient account.
Some applications collect an Identification number and DOB, while others collect an activation code or demographic information to match the record with EiMP. Applications may also identify member eligibility, sync this information with EiMP, and subsequently trigger a step-up to upgrade. Applications are required to pass First Name, Last Name, Date of Birth and Identification number for the Guest user account to Aikyam.
Step-up process
- Once the application initiates the step-up, the user is redirected to an interactive screen to upgrade his account.
- On continuing to upgrade, the FN, LN, DOB and Identification details are matched with EiMP golden record.
- If the application passes the FN, LN, and Date of Birth checks, these details will take precedence over Guest account details for the step-up.
- For an existing headless account found associated with golden record, the account gets converted to a member account with a Guest user's email and phone number.
- For a successful match, the account gets upgraded to Member and continues to portal with member eligible benefits experience.
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Login and step-up journey
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