Last update:
Member registration
Aug 21, 2026
To register, members must provide a valid identification number. If an existing account is detected during registration, users will be redirected to sign in.
- Users can register by providing their first name, last name, a unique email address, and the Date of Birth (DOB).Note:During account creation, COPPA restrictions validate user’s age eligibility. This is an application-level configuration.Only users who are 13 years old or above are eligible to register. An In-line error message will be shown to users who are under 13 years old.
- Email address verification: Users should verify their unique email address by entering a code sent to their email before proceeding with the registration step.When the system finds an existing account in HSID, it redirects the user to the sign-in page and pre-fills the email address. This prevents duplicate account creation.
- Phone number verification: The user enters a phone number to complete multi-factor authentication (MFA). They choose to receive a verification code by text message or phone call.
- Provide identification number: Users are prompted to provide an identification number (5-18 characters, using only letters, numbers, hyphens) as part of the registration process.Note: Smart match assists in retrieving the golden record, ensuring a smooth and efficient login experience. It supports over 20 types of IDs.After successfully matching the identification number with the golden record, the user proceeds to the next step.Handling failed golden record match: If the system fails to find a match with the golden record, the user gets three attempts to correct the missing or incorrect information. If the user cannot resolve the issue within those attempts, registration fails. This may affect the user's experience, especially for members trying to access personalized services.
- Password creation and confirmation: The user should create and confirm their password.
Identity verification
While registering a user, there is a possibility of a bad actor registering with someone else’s data to commit fraud, which can compromise the platform’s security. To mitigate this risk, the system will call the Threat Metrix platform (TMX) to validate the user's details. TMX analyzes digital behavior and provides real-time insights to detect and prevent fraud, ensuring a seamless experience for digital users.
Note: Any issues during account creation will not save user details, and the user will be required to start over.
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