Forgot password

Last update:

Aug 21, 2026

To reset their password, a user should follow these steps:

The user clicks “Forgot Password?” on the login screen and navigates to the Reset Your Password screen.
Email Verification: The user provides a registered email address.
On the Confirm your Identity screen, the user selects one of two verification options (Text Me or Call Me Instead), receives a verification code via SMS or automated call, and enters the code in the provided field.
The user enters and confirms the new password on the Reset Your Password screen.

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