Last update:
DBIC during phone number recovery of an existing account
Aug 21, 2026
The following procedure describes the DBIC flow for a user who is recovering his account with a registered email, and a registered phone number that is not accessible.
Steps
- On the portal, in the Email or username box, enter the registered email address or username.
- In the Password box, enter the new password, and then click Continue. Confirm you identity screen appears.
- Tap Can’t access this number link.
- In the Phone number box, enter the new phone number along with the country code, select the appropriate country code from the dropdown list. For example, +1 XXX-XXX-XXXX.
- Tap Text me or Call me instead.Note: Based on the selected method, the user will receive a text message or a phone call with the 6-digit code.
- In the Enter the 6-digit code box, enter the code, and then tap Continue.
- The Document-based Identity Confirmation process begins, for more information, see DBIC during account recovery.
- After the user has completed the DBIC verification, the user is directed to Account details screen, tap Continue. The user is signed into the portal.
Next:
Authorization
Share additional feedback to help us improve.
0/255
|
Powered by Aikyam @2025 All rights reserved
+1 866 451 2735
+1 866 451 2735
+1 855 819 5909