Last update:
Account recovery
Aug 21, 2026
Self-service account recovery enables active users to reset their tenant ID passwords or unlock their accounts independently, without requiring assistance from administrative support.
Let’s consider a scenario where a user begins registration using a new email address that isn’t associated with any existing account.
- On the Registration page, the user enters their first name, last name, a new email address (not linked to an existing account), and date of birth.
- The system sends a verification code to the provided email address. On the Email Verification screen, the user enters the code, and the system redirects them to the Phone Number Verification page.
- User enters a phone number associated with an existing account. (First lookup)
- Upon successful phone verification, the user is redirected to the Account Details page.
The system updates the account with the new email address.
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