Scenario
A user contacts support reporting that sign‑in stops during verification, that they are unable to complete authentication using an authenticator, or that they are unsure which authenticator is configured on their account. The user may request assistance to remove or disable the authenticator to regain access. An administrator reviews the user’s authentication activity to understand recent authenticator usage and based on the user’s request, manages the authenticator setup at the user level using audit visibility and user management capabilities.