Last update:
Edit a user profile
Aug 21, 2026
Scenario
A user is unable to complete account recovery because their registered phone number or email is missing, outdated, or unverified. The user contacts a support agent for assistance. The agent uses the Aikyam Identity Console to locate the user profile and review the available contact details. If the phone number or email is missing, outdated, or marked as unverified, the agent updates the information and completes OTP‑based verification to ensure a valid and secure recovery method is available. When a shared email is detected, the agent updates it with a unique email address before verification. This process ensures accurate and verified contact information, supports successful account recovery, and maintains compliance with identity and security policies.Prerequisites
- Agent has access to the Users page with role-based permissions.
- The user profile exists in the Aikyam Identity Console.
- The editable field (phone number or email) is identified for update.
Roles authorized
Steps
- Open the user profile from the search results.
- Locate the Phone or Email section within the profile.
- Edit or update the required field.
- For phone number updates, initiate OTP verification to validate the number.
- For email updates, proceed with changes and request the user to complete verification.
- Click Save & Verify to complete the update.
Note:
- Only phone number is editable; other fields are view-only.
- Email verification must be performed by the user.
- Verification indicators:
- Green check mark indicates Verified
- Red check mark indicates Unverified.
- If an email is showing as shared, the agent must update it to a unique email before verification.
Previous:
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