Forgot password

Last update:
Aug 21, 2026
Users can reset their password if they are unable to sign in using their existing credentials. The system guides them through a secure multi-step process to verify identity and set a new password.
  1. The user selects Forgot Password? on the login screen and navigates to the Reset Your Password page.
  2. The user enters their registered email address.
  3. The system sends a one-time password (OTP) to the user's registered phone number. The user chooses to receive the OTP via text message or phone call and enters it to confirm identity.
  4. The user creates a new password and confirms it.
  5. After successful verification, the system resets the password and completes the process.
Related information
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