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Document-based Identity Confirmation (DBIC)
Aug 21, 2026
Document-Based Identity Confirmation (DBIC) is an identity confirmation capability that helps verify a user’s identity using a government-issued identity document and real-time facial verification. DBIC is designed to support scenarios where additional identity verification is required, such as account creation or recovery flows where phone-based identity confirmation may be unsuccessful, unavailable, or insufficient based on predefined policy criteria.
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Overview
Identity verification is a critical step in digital healthcare access. As users increasingly create accounts and access services online, organizations must balance convenience with trust while ensuring identities are verified quickly, securely, and from anywhere.
In some situations:
- Phone-based identity confirmation may fail or may not be available.
- Users may be unable to complete verification through phone OTP.
- Additional verification may be required based on predefined risk or policy criteria.
- Manual identity review can increase onboarding time and operational effort.
Organizations need a secure and auditable way to confirm identity remotely. DBIC addresses this need by providing a document-based identity confirmation option that helps verify the user through a trusted identity document and real-time facial verification.
What DBIC does
DBIC helps confirm a user’s identity by validating a government-issued photo ID and matching it with the user through real-time facial verification.
The process typically includes:
- Capturing or uploading a government-issued ID.
- Extracting and validating information from the document.
- Asking the user to complete a selfie or short video verification.
- Matching the user’s face against the photo on the document.
- Using liveness detection to help confirm that the person is real.
- Returning a verification outcome for the broader registration or recovery flow.
DBIC provides an additional verification path for users who require further identity confirmation, helping reduce drop-offs and improve successful account registration or recovery completion.
Key characteristics
- Uses a government-issued photo ID such as a driver’s license or passport.
- Supports real-time facial verification through selfie or short video capture.
- Uses technologies such as AI, facial recognition, and liveness detection.
- Helps validate that the person is real and matches the document.
- Can be triggered based on phone-based identity confirmation outcomes or predefined policy criteria.
- Supports faster onboarding and decision-making.
- Helps reduce registration drop-offs and improve user experience.
- Supports secure and auditable identity verification.
Does not independently grant access, it provides a verification outcome for broader decision-making.
Summary
Document-Based Identity Confirmation (DBIC) securely verifies a user’s identity using a government-issued ID and real-time facial verification. By combining document authentication, biometric matching, and liveness detection, DBIC strengthens security, enables faster onboarding, improves registration success, and helps users’ complete verification quickly and conveniently from anywhere.
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