Support-assisted account recovery

Last update:

Aug 21, 2026

Phone‑Based Identity Confirmation (PBIC) is available for call center–assisted recovery through Admin Identity Console.

Agent roles:

Tier 1 agents
- Perform basic PBIC verification.
- Handle standard recovery scenarios.
Tier 2 agents
- Manage escalated PBIC cases.
- Perform advanced administrative actions, including onboarding, bulk imports, and permanent deletions.

All support‑assisted PBIC actions are logged for audit purposes.

Was this helpful?

We are sorry the content didn't meet your needs.

Share additional feedback to help us improve.

0/255 | Character limit exceeded.

Thank you so much for sharing your feedback!

On this page