Last update:
Manage self-service
Aug 21, 2026
Self-service empowers users to perform common identity-related tasks independently, reducing dependency on support teams and improving efficiency. The Aikyam Identity Console provides multiple options for managing user profiles and settings:
- Locate users using basic or advanced filters such as email, username, or phone number.
- Supports single-criteria and multi-criteria searches.
- Check email and phone verification indicators in search results or user profile.
- Verified status is shown with a green checkmark; unverified with a red icon.
- Update phone number and verify using OTP.
- Initiate password reset based on verified contact method (email or SMS).
- Configure preferred communication language for system-generated messages.
Roles authorized:
- Users – Can perform supported self-service actions (e.g., password reset, profile update).
- Support operations Tier 1 and Support operations Tier 2 – Can assist users and manage settings when required.
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